OUR TERMS OF USE

Terms of use for Lone Star Express Killeen Airport Shuttle services

        *MASKS AND GLOVES ARE REQUIRED TO RECEIVE SERVICE FROM LONE STAR EXPRESS*

These terms and conditions outline the rules and regulations for the use of Lone Star Express Killeen Airport Shuttle services. You must agree to these rules to book a reservation.


REFUNDS Lone Star Express Killeen Airport Shuttle services understand that timetables and plans do change. Our refund strategy is simple. Refunds are permitted on the off chance that you demand 24 hours before your planned pickup time. For the progression of the services we provide, we can't issue a refund that is set under 24 hours. On the off chance that a slip-up is made on your booking by you, for instance: You needed 10 AM, rather you reserved for 2 PM, you can simply keep in touch with us at info@ridelonestar.com or 254-423-5653 and we'll update your reservation if a spot is accessible. Please keep in mind that refunds can take up to 14 business days, but Lone Star Express Killeen Airport Shuttle services will do its best to make sure you are treated fairly.


Liability  Lone Star Express Killeen Airport Shuttle services are not responsible for any delay caused by circumstances not generated by Lone Star Express such as Weather, Traffic and Road Closures, or any other circumstances. By booking, you agree that Lone Star Express is not liable for any accidents that may occur. 


PAYMENTS Lone Star Express Killeen Airport Shuttle services use a variety of payment methods to help make your booking Experience easier such as PayPal and all major Credit Cards. For payments done in person, our driver will have a mobile payment terminal available. Due to safety concerns our drivers do not have change for cash payments.


LOST ITEMS Integrity the core of Lone Star Express Killeen Airport Shuttle services. If you left an item in our vehicles, our job is to help you find it! We guarantee to personally deliver the item to you if found. Please note that we are not responsible for any lost items.


SERVICE ANIMALS All Service Animals are allowed in Lone Star Express vehicles for free with proper documentation. Non-service animals will be charged a fee of $10.


Lone Star Express Killeen Airport Shuttle services Safety Rules  

1. Smoking is not allowed in our vehicles 

2. Seat belts are always required while in our vehicles

3. If you have children, bring the proper car seat. We are not responsible for any liability caused by not having a car seat and may refuse to provide service.

4. No items deemed illegal by the Federal or State government is permitted inside.

5. Vehicles are equipped with security cameras along with GPS trackers for our safety and yours, you may be recorded at times.
         

 Lone Star Express Killeen Airport Shuttle services allow tips to be given to our drivers